{"id":3838,"date":"2023-05-12T08:11:45","date_gmt":"2023-05-12T08:11:45","guid":{"rendered":"https:\/\/threeglogic.in\/onelaw\/?page_id=3838"},"modified":"2023-05-12T08:19:46","modified_gmt":"2023-05-12T08:19:46","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/threeglogic.in\/onelaw\/complaints-policy\/","title":{"rendered":"Complaints Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3838\" class=\"elementor elementor-3838\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-90e5d70 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"90e5d70\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db4ddac\" data-id=\"db4ddac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bed136 elementor-widget elementor-widget-heading\" data-id=\"4bed136\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Complaints Policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce87f56 elementor-widget elementor-widget-text-editor\" data-id=\"ce87f56\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.1 - 02-04-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"text-align: center;\">Home\u00a0 \/ Complaints Policy<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-21d4cc6 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"21d4cc6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-26f6ba3\" data-id=\"26f6ba3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4d11a0b\" data-id=\"4d11a0b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45ec425 elementor-widget elementor-widget-text-editor\" data-id=\"45ec425\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, then you should inform us immediately so that we can do our best to resolve the problem.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29b4bb4 elementor-widget elementor-widget-text-editor\" data-id=\"29b4bb4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure in our client care letter which was sent to you. Making a complaint will not affect how we handle your case.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec1273c elementor-widget elementor-widget-text-editor\" data-id=\"ec1273c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The Solicitors Regulation Authority can help you if you are concerned about our behavior. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9939fa8 elementor-widget elementor-widget-text-editor\" data-id=\"9939fa8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can raise your concerns with the Solicitors Regulation Authority.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19b6576 elementor-widget elementor-widget-text-editor\" data-id=\"19b6576\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>What do to if we cannot resolve your complaint<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9d0ec7 elementor-widget elementor-widget-text-editor\" data-id=\"f9d0ec7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf123d7 elementor-widget elementor-widget-text-editor\" data-id=\"cf123d7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If we have not, then you may take your complaint to the Legal Ombudsman.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a84f4fd elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a84f4fd\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/threeglogic.in\/onelaw\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Within six months of receiving a final response to your complaint; and<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">No more than six years from the date of act\/omission; or<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">No more than three years from when you should reasonably have known there was cause for complaint<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52d1a99 elementor-widget elementor-widget-text-editor\" data-id=\"52d1a99\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5>If you would like more information about the Legal Ombudsman, please contact them.<\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95d08d4 elementor-widget elementor-widget-text-editor\" data-id=\"95d08d4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>www.legalombudsman.org.uk<\/p><p>0300 555 0333 between 9am to 5pm<\/p><p><strong>Email:<\/strong>\u00a0enquiries@legalombudsman.org.uk<\/p><p>Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-061bb34\" data-id=\"061bb34\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5ad4fd elementor-widget elementor-widget-text-editor\" data-id=\"e5ad4fd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5 class=\"widget-title\">Our Legal Services<\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85a35ae elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"85a35ae\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\r\n.nav li{\r\n     padding: 5px 0px;\r\n}\r\n.nav li a{\r\n     padding: 5px 5px;\r\n    font-size: 14px;\r\n}\r\n.nav li a:hover{\r\n    background: #d32f2f;\r\n    color: #fff;\r\n}\r\n<\/style>\r\n<nav class=\"navbar navbar-expand-lg bg-white\">\r\n          <a class=\"navbar-brand\" href=\"#\"><\/a>\r\n          <button class=\"navbar-toggler\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#navbarSupportedContent\" aria-controls=\"navbarSupportedContent\" aria-expanded=\"false\" aria-label=\"Toggle navigation\">\r\n            <i class=\"fa fa-bars\" onclick=\"changeicon(this)\"><\/i>\r\n          <\/button>\r\n          <div class=\"collapse navbar-collapse\" id=\"navbarSupportedContent\">\r\n            <ul class=\"nav d-block\">\r\n              <li>\r\n                <a href=\"#\">Personal Immigration<\/a>\r\n              <\/li>\r\n                <li>\r\n                  <a href=\"#\">Business Immigration<\/a>\r\n                <\/li>\r\n                <li>\r\n                    <a href=\"#\">Immigration Appeal and Judicial Review<\/a>\r\n                  <\/li>\r\n                   <li>\r\n                    <a href=\"#\">DIY (Do It Yourself) Immigration<\/a>\r\n                  <\/li>\r\n                   <li>\r\n                    <a href=\"#\">Civil Litigation\r\n<\/a>\r\n<a href=\"#\">Landlord and Tenant<\/a>\r\n                  <\/li>\r\n                   <li>\r\n                    <a href=\"#\">Wills, Trust & Probate<\/a>\r\n                  <\/li>\r\n                    <li>\r\n                    <a href=\"#\">Advocacy and Court Representation<\/a>\r\n                  <\/li>\r\n            <\/ul>\r\n          <\/div>\r\n      <\/nav>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-893d70e elementor-widget elementor-widget-text-editor\" data-id=\"893d70e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5 class=\"widget-title\">Policies<\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fde4b5 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"6fde4b5\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\r\n.nav li{\r\n     padding: 5px 0px;\r\n}\r\n.nav li a{\r\n     padding: 5px 5px;\r\n    font-size: 14px;\r\n}\r\n.nav li a:hover{\r\n    background: #d32f2f;\r\n    color: #fff;\r\n}\r\n<\/style>\r\n<nav class=\"navbar navbar-expand-lg bg-white\">\r\n          <a class=\"navbar-brand\" href=\"#\"><\/a>\r\n          <button class=\"navbar-toggler\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#navbarSupportedContent\" aria-controls=\"navbarSupportedContent\" aria-expanded=\"false\" aria-label=\"Toggle navigation\">\r\n            <i class=\"fa fa-bars\" onclick=\"changeicon(this)\"><\/i>\r\n          <\/button>\r\n          <div class=\"collapse navbar-collapse\" id=\"navbarSupportedContent\">\r\n            <ul class=\"nav d-block\">\r\n              <li>\r\n                <a href=\"#\">Privacy Policy<\/a>\r\n              <\/li>\r\n                <li>\r\n                  <a href=\"#\">Complaints Policy<\/a>\r\n                <\/li>\r\n                <li>\r\n                    <a href=\"#\">Legal Statement<\/a>\r\n                      <a href=\"#\">Cookies<\/a>\r\n                  <\/li>\r\n                   <li>\r\n                    <a href=\"#\">Terms and Conditions<\/a>\r\n                  <\/li>\r\n            <\/ul>\r\n          <\/div>\r\n      <\/nav>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Policy Home\u00a0 \/ Complaints Policy We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, then you should inform us immediately so that we can do our best to resolve the problem. In the first instance, it may be helpful to contact&hellip; <a class=\"more-link\" href=\"https:\/\/threeglogic.in\/onelaw\/complaints-policy\/\">Continue reading <span class=\"screen-reader-text\">Complaints Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3838","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/threeglogic.in\/onelaw\/wp-json\/wp\/v2\/pages\/3838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/threeglogic.in\/onelaw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/threeglogic.in\/onelaw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/threeglogic.in\/onelaw\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/threeglogic.in\/onelaw\/wp-json\/wp\/v2\/comments?post=3838"}],"version-history":[{"count":10,"href":"https:\/\/threeglogic.in\/onelaw\/wp-json\/wp\/v2\/pages\/3838\/revisions"}],"predecessor-version":[{"id":3848,"href":"https:\/\/threeglogic.in\/onelaw\/wp-json\/wp\/v2\/pages\/3838\/revisions\/3848"}],"wp:attachment":[{"href":"https:\/\/threeglogic.in\/onelaw\/wp-json\/wp\/v2\/media?parent=3838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}